NNHPD Performance Standards

Posted Date: 17-December-2025

NNHPD Performance Standards

PRODUCT LICENSING:

 

Class I – Currently meeting service standards.

 

Class II (meeting Workload Management eligibility criteria) – Currently meeting service standards.

 

Class III (meeting Workload Management eligibility criteria):

 

There are approximately 1150 prioritized files in Class III (this includes new and post-licensing files that are in queue and working) (4150 in November (non-prioritized)), of those approximately 280 files (900 in November) are past the 210-day service standard. NNHPD is currently:

 

  • Processing files at 58 days;
  • Issuing decisions at approx. 250 days* (260 days in November)

 

*taken from files licensed in the last two months that required an Information Request Notice.

 

 

 

SITE LICENSING:

 

HPCD is currently reviewing new applications as of:

 

Stream 1: Site Clock Day 10 (received as of November 2025) (no change)

Stream 2 or Stream 3: Site Clock Day 30 (received as of October 2025) (33 days in September)

 

HPCD is currently reviewing amendments as of:

 

Stream 1: Site Clock Day 22 (received as of November 2025) (no change)

Stream 2 or Stream 3: Site Clock Day 34 (received as of October 2025) (no change)

 

HPCD is currently reviewing renewals as of:

 

Stream 1: Site Clock Day 22 (received as of October 2025) (19 days in November)

Stream 2 or Stream 3: Site Clock Day 33 (received as of October 2025) (45 days in November)