This annual report is now available here.
Points forts
- Signatories continued improving product-safety detection, monitoring and enforcement systems.
- Unsafe products were often removed proactively, before Program notification.
- 199 product listings were requested for removal; all were removed within two business days.
- Signatories supported Health Canada in identifying sellers and verifying product availability.
- All signatories strengthened controls for repeat offenders and relisted prohibited/recalled products.
- Challenges remain with unresponsive sellers and relisting of unsafe products.
- Pledge guidance was updated to improve best practices and consistency of reporting.
- Health Canada continues encouraging other online marketplaces to join the Pledge.
